ESTIMATING WAITING TIME IN A QUEUING SYSTEM*
研究了顾客如何评估排队系统中的等待时间，基于实际数据验证了用系统中观察人数来评估等待时间的模型，发现顾客高估平均服务时间，且这种高估与系统中人数无关。
This study examines how customers joining a queuing system assess their waiting time in the system. Data obtained from an actual queuing system support the paradigm of Parkan and Warren [5] on the use of the observed number in the system in this assessment. It is concluded that customers overestimate mean service time but that this overestimation is not dependent on the number in the system.