The Role of Occupational Emotional Labor Requirements on the Surface Acting–Job Satisfaction Relationship
研究区分了职业情绪劳动要求与表层表演两种情绪劳动视角，发现职业要求正向影响工作满意度，而表层表演负向影响，且职业要求调节了表层表演与满意度的关系。
In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are positively related to job satisfaction, whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship between surface acting and job satisfaction. Nonlinear effects are also observed for surface acting: the initial negative relationship of surface acting with job satisfaction is exacerbated at high levels of surface acting. Overall, this study enriches current research findings by incorporating the role of the occupational context, and provides insight into alternative evaluations of EL.