Phenomenology and the Reflective Practitioner
探讨现象学如何为组织实践中的反思提供帮助，通过澄清概念（如“患者即顾客”）和讨论Schön的反思型实践者观点，论证现象学方法对处理实际组织事务的价值。
This article asks in what sense phenomenology could contribute to reflection as part of organizational practice. It discusses Berger and Luckmann's view of the role of language in reality construction and, in reaction, argues that Husserl's method of phenomenological clarification is helpful in order to find proper, valid concepts for dealing with practical organizational affairs. The value of clarification is illustrated by the case of the `patient as customer' and by discussing Schön's idea of the reflective practitioner.