Strategic positioning, human capital, and performance in service organizations: a customer interaction approach
研究了服务组织的战略定位与人力资本的关系，以及二者如何共同影响组织绩效，基于234家服务企业的数据发现战略定位与人力资本高度相关，且特定组合能带来更优绩效。
Abstract This study employs a customer interaction approach to examine how service organizations' strategic positioning relates to their human capital, and how the interaction between strategic positioning and human capital impacts organizational performance. Results from 234 service organizations in 96 different industries indicate very strong relationships between strategic positioning choices and human capital. We also find that certain combinations of strategic positioning and human capital result in superior performance. Copyright © 2003 John Wiley & Sons, Ltd.