A Multidimensional Framework for Understanding Outsourcing Arrangements
基于对19位资深高管的访谈和现有研究，本文构建了一个框架来澄清外包安排的范围、差异、风险与优势，帮助管理者和学者理解外包并非单一决策。
SUMMARY The growth of outsourcing has resulted in numerous different outsourcing arrangements, ranging from out‐tasking and managed services to business process outsourcing and transformational outsourcing. The growing lexicon of outsourcing terminology has caused confusion for many managers and academicians alike, who tend to view outsourcing as a fixed, discrete event or a simple make‐or‐buy decision. In reality, outsourcing is an umbrella term that includes a range of sourcing options that are external to the firm. Understanding these options, their characteristic differences, and how they serve to meet differing business objectives is the focus of the current research. Based on in‐depth interviews with 19 senior executives experienced in outsourcing, as well as a thorough synthesis of available research, this article provides a framework clarifying the broad spectrum of outsourcing arrangements, and their inherent risks and advantages. Managerial guidance related to outsourcing is also provided.