玩具召回与中国:情绪与证据

Toy Recalls and China: Emotion vs. Evidence

MANAGEMENT AND ORGANIZATION REVIEW · 2008
被引 94
人大 A-ABS 3

中文导读

分析了1988至2007年美国玩具召回数据,发现多数召回源于设计缺陷而非中国制造问题,对进口产品安全辩论有重要影响。

Abstract

Product recalls in 2007 raised serious questions about the safety of products made in China and resulted in widespread outrage. Our analysis of toy recalls in the USA between 1988 and 2007 revealed that the vast majority of recalls were due to flaws in product designs, conducted in the corporate headquarters of toy companies, rather than to poor manufacturing by factories in Asian countries. We also found that the recalls have increased over the years, due both to design and manufacturing flaws. Our findings generated widespread interest and influenced the course of debate on import product safety. Our findings and experiences have significant implications for the research on product quality in international operations and the role that systematic research evidence can play in shaping management practice and public debate.

产品召回中国制造产品质量国际贸易