Service Supply Chains: Introducing the Special Topic Forum
介绍服务供应链专题论坛，梳理了服务供应链研究的三种视角（服务采购、服务制造、产品交付中的服务），并引入以客户为中心的服务网络新视角，为后续研究提供基础。
This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source‐make‐deliver processes from the well‐known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.