THE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE
探讨全面质量管理如何丰富工作绩效理论,分析其对工作设计、绩效管理和员工满意度的影响,适合组织行为与运营管理研究者参考。
David A. Waldman, The Contributions of Total Quality Management to a Theory of Work Performance, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 510-536