Emotional Capability, Emotional Intelligence, and Radical Change
提出一个多层次理论，探讨个体层面的情绪智力如何促进个人适应与变革，以及组织层面的情绪能力如何提高实现激进变革的可能性，并构建了连接情绪关注行为与变革动态的中层框架。
I present a multilevel theory of emotion and change, which focuses on attributes of emotional intelligence at the individual level and emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change, and emotional capability increases the likelihood for organizations to realize radical change. I also present a mesolevel framework relating emotion-attending behaviors to three dynamics of change: receptivity, mobilization, and learning. These behaviors, which I term emotional dynamics, constitute the organization's emotional capability.