FROM CHIMNEYS TO CROSS-FUNCTIONAL TEAMS: DEVELOPING AND VALIDATING A DIAGNOSTIC MODEL.
基于200多次访谈和565名团队成员数据，开发并验证了一个跨职能团队诊断模型，涵盖组织背景、内部流程和成果三个维度。
This article develops a framework for studying cross-functional teams in organizations that focuses on three domains: organizational context, internal process, and outcome measures. The framework was developed from qualitative data from over 200 individual and group interviews, written descriptions, and team observations. We then operationally defined this model through a set of questionnaire items and validated it through quantitative analysis of data from 565 members of cross-functional teams. The resulting framework provides a base for the future study of cross-functional teams.