眼睛看不见，心灵无法拒绝：呼叫中心位置能否解释客户评价的差异？

What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?

• Gianfranco Walsh 通讯
• Matthias H. J. Gouthier
• Dwayne D. Gremler · 鲍林格林州立大学
• Simon Brach