Citizenship Behavior and The Creation of Social Capital in Organizations
基于Nahapiet和Ghoshal的理论，提出公民行为通过促进组织中结构、关系和认知三种社会资本的形成，从而提升组织效能。
Previous research on organizational citizenship behavior indicates that such behavior is critical for organizational effectiveness, but little theoretical work details how it might contribute to enhanced organizational functioning. Nahapiet and Ghoshal (1998) argue that a firm's social capital comprises a critical source of sustainable organizational advantage. Based on their work, we suggest that citizenship behaviors enhance firm functioning by contributing to the development of social capital in organizations; specifically, citizenship behaviors contribute to the creation of structural, relational, and cognitive forms of social capital.