Regulating Shareholder Value: A Case Study of the Introduction of Value–based Measures in a Water Company
通过纵向案例研究，考察英国一家私有化区域水务公司在监管环境下如何设计并实施价值衡量系统，分析其引入过程中的技术、政治和文化挑战。
The implementation of a value–based measurement system within a privatized UK regional water company is examined by means of a longitudinal case study. Evidence is presented of how the system was developed within the context of a regulatory environment, which presented special considerations to the company in designing and implementing an appropriate system. In particular the paper considers the implementation issues surrounding the management of the introduction of the value–based measures at the operational level. The authors describe the drivers behind the introduction of the new system and the technical, political and cultural challenges raised by its implementation.