Creating high‐performance organizations in the public sector
介绍了美国人事管理办公室的组织评估调查的开发与应用，通过美国铸币局和环保局第六区的案例，说明组织文化测量如何帮助联邦机构提升绩效。
Abstract Accurate information about an organization's culture can provide a basis for improving processes and enhancing outcomes such as customer service and return on investment. Using a reliable and valid survey is an effective way to obtain employee perceptions about the organizational culture. This article describes the development and use of the U.S. Office of Personnel Management's Organizational Assessment Survey. It provides two examples, the U.S. Mint and the Environmental Protection Agency (EPA) Region VI, that show how measures of organizational culture can help federal agencies become high‐performance organizations. © 2002 Wiley Periodicals, Inc.