An Integrative Model of the Role of Trust in Transactive Memory Development
提出一个整合模型，将信任视为交互记忆系统发展的前因，并探讨团队成员可信度感知如何影响有效交互记忆系统的建立与维护，为未来研究和管理实践提供命题与启示。
This article extends transactive memory (TM) theory as it is currently conceptualized. We propose a new integrative model of the relationship between transactive memory system (TMS) development and trust. By using the TM encoding cycle, the model proposes that trust acts as an antecedent of TMSs and that wider perceptions of team members’ trustworthiness (benevolence and integrity) also affect the development and maintenance of effective TMSs in teams. Our conceptualization considers the effect of trust on both the knowledge structure and the transactive processes involved in TMSs. From our analysis, we provide a number of propositions and hypotheses relating to different stages of TMS development to be pursued by future research. Finally, we consider the managerial implications of our model.