Concepts, Theory, and Techniques: FACTORS AFFECTING THE PERCEIVED UTILIZATION OF COMPUTER‐BASED DECISION SUPPORT SYSTEMS IN THE OIL INDUSTRY
研究了决策者特征、系统特征和实施过程特征对石油行业决策支持系统使用的影响，发现输出准确性、用户培训、输出相关性和决策者经验是最重要的因素。
ABSTRACT This study investigates factors that may affect the use of decision support systems. The independent variables investigated included: characteristics of the decision makers such as age, educational level, experience, and cognitive style; characteristics of the decision support system such as response time, accuracy, timeliness, relevancy of output, format, and the distance traveled to interact with the system; and characteristics of the implementation process such as user involvement, user training, and top management support. The study included 8 systems and 64 subjects from the oil industry. The results indicated that the most important variables affecting decision support system usage were accuracy of output, user training, relevancy of output, and the decision maker's experience. Subject Areas: Decision Support Systems, Information Management, and Organizational Behavior .