The Effectiveness of TQM
用结构方程模型分析全面质量管理、组织学习与绩效之间的关系，发现小企业应重视质量管理实践，因为它能促进知识管理和提升组织绩效。
Total quality management is frequently considered to be a means for achieving competitive advantage. Small businesses have several limitations when they implement quality practices. However, total quality practices can foster the creation of the indispensable knowledge for continuous improvement and for competing in the current markets.The management of knowledge has also been identified as an important antecedent of performance. Using structural equations modelling, this article analyses the linkages between total quality management, organizational learning and performance.The most significant implication of this article is that small businesses should pay more attention to total quality management practices, as these can support both knowledge management practices and organizational performance.