Interpretations of CEO public apologies for the banking crisis: attributions of blame and avoidance of responsibility
分析了2009年英国下议院银行危机听证会上四位银行CEO的公开证词，发现他们通过道歉表达遗憾、与受影响者保持一致并撇清与危机的关系，从而回避个人责任，将危机归因于非个人的全球事件。
This article analyses the public testimony of four banking CEOs to the Banking Crisis Inquiry of the Treasury Committee of the UK House of Commons in 2009. Utilizing a discursive and interpretive approach, we explore how they attributed responsibility and blame for the crisis through the medium of public apologies. A number of taxonomies of apology are employed to provide an interpretive framework for the analysis. We conclude that the CEO discourse is characterized by expressions of regret, attempts to articulate alignment with others affected by the crisis and dissociation from the events being scrutinized, in order to avoid direct culpability for the crisis and invoke instead the spectre of impersonal global events which mitigates personal responsibility. We therefore characterize the discourse studied as an example of apology avoidance, and consider the constraints on apology which senior CEOs evidently feel they face.