Adapting the BSC for SMEs - Observations from an Action Research Study
通过行动研究，为中小企业开发了一个更简单实用的战略实施模型，该模型改编自平衡计分卡，并在马来西亚一家IT中小企业中测试，同时也在一个初创非营利组织中验证。
This paper critically examines the use of the balanced scorecard (BSC) for small and medium enterprises (SME). Despite its popularity and utility for strategy management, the literature reporting on the uses and limitations of the BSC in SMEs is rare. The literature survey also highlighted some of the gaps and issues related to strategy and SMEs. The researchers used their experience in helping organizations of various sizes implement the BSC to formulate a simpler and more practical strategy implementation model for SMEs that adapts some key ideas of the BSC together with other strategy management ideas like building lasting organizations and strategic capabilities. The model was developed through an action research project with a Malaysian SME in the IT industry. It was also tested with another start-up non-profit organization. This paper describes some of the observations and lessons learned.