The Role Of Organizational Controls In Managing Knowledge
构建了一个模型，展示组织控制（结果、流程和宗族控制）如何根据知识的不同属性，在知识的获取、转移、解释和使用中发挥不同作用，从而形成不同的知识管理过程。
We present a model demonstrating the role of organizational controls in managing organizational knowledge characterized by different combinations of knowledge attributes. Specifically, we show how particular controls (outcome, process, and clan) differ in their ability to acquire, transfer, interpret, and, finally, use knowledge. We argue that the use of different controls therefore creates distinguishably different knowledge management processes within the firm.