Power, Innovation and Problem‐Solving: The Personnel Managers’ Three Steps to Heaven?
基于对48位高管的访谈，探讨人力资源管理是否改变了人事经理的处境，并分析他们是否克服了Legge 25年前指出的角色模糊和恶性循环问题。
ABSTRACT Legge's seminal book on personnel managers ( Legge, 1978 ) identified ambiguities in their role, vicious circles that limited their power and possible strategies to improve their effectiveness. This paper explores how far the advent of human resource management has altered the circumstances in which they find themselves and how far it offers a new basis for power and influence. Analysis of interviews with 48 senior executives indicates that although there have been changes in features of the ambiguities and vicious circles, personnel managers have failed to overcome many of the problems identified by Legge 25 years earlier or to seize the opportunities outlined by Ulrich (1997 ) to become human resource champions.