Trust Repair After An Organization-Level Failure
基于系统理论，提出一个多层次框架来解释组织如何修复员工对其信任的失败，并区分了与以往二元视角的不同，给出了四阶段修复过程。
We propose a systemic, multilevel framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees’ perceptions of the organization's trustworthiness and can contribute to failures and effective trust repair. We distinguish the framework from prior work grounded in dyadic assumptions and propose underlying principles and a four-stage process for organizational trust repair. Finally, we explore the implications for research and practice.