EMPLOYEE SELF‐SERVICE TECHNOLOGY ACCEPTANCE: A COMPARISON OF PRE‐IMPLEMENTATION AND POST‐IMPLEMENTATION RELATIONSHIPS
基于计划行为理论，比较了员工在自助服务技术实施前后接受该技术的影响因素，发现态度和主观规范是关键，且实施后组织支持会增强管理压力对规范信念的作用。
Implementation of employee self‐service (ESS) technology presents a variety of challenges for organizations as they strive to maximize return on investment and change management. Using a research framework grounded in the theory of planned behavior, this study examines factors that enhance user acceptance of ESS technology both before and after implementation. Results suggest that employees are more likely to intend to use ESS technology when they have positive attitudes toward using it and when subjective norms in the organization support use of the technology. Perceived organizational support (POS) enhanced the effect of managerial pressure on perceptions of normative beliefs supporting use of the technology post‐implementation. Implications of the research and future research directions are discussed.