A Note on Interpersonal and Communication Skills for IS Professionals: Evidence of Positive Influence
针对此前研究认为信息系统人员人际技能对系统成功有负面影响的结论，本文通过纳入沟通技能、更换用户样本并采用基于期望理论的复杂模型，发现人际技能的影响并非简单的技能水平函数，还取决于对技能需求的预期理解。
ABSTRACT A recent article by Byrd and Turner (2001) reported that interpersonal skills on the part of information systems personnel had a negative influence on the success of systems as measured by competitive advantage. Several reasons were forwarded to account for this unexpected result, including lack of richness in the measure of these skills, the use of strategic success measures, the true complexity of interpersonal relations within an organization, and the sample of CIOs who may have a bias in favor of technical skills. We address these concerns by incorporating a set of communication skills into the interpersonal skills set, sampling users for a different set of stakeholders, and employing a more complex model based on theories of expectation. The results indicate that the impacts of interpersonal skills on system success is not a simple function of the perceived level of the IS staff's skill proficiency but is also determined by the understood expectations of skill requirements.