THE ENHANCEMENT OF BEHAVIOR MODELING TRAINING OF SUPERVISORY SKILLS BY THE INCLUSION OF RETENTION PROCESSES
研究将24名一线主管随机分配到两个行为建模工作坊，其中一个加入符号编码和符号演练过程，结果发现该组在将观察学习推广到新情境方面显著更好，验证了正式保持过程的有效性。
Twenty‐four first‐line supervisors were randomly assigned to two behavior modeling workshops. The training was designed to improve the supervisors' skills in coaching and handling employee complaints. One workshop included both formalized symbolic coding and symbolic rehearsal processes (experimental group) and one did not (control group). Trainee reaction to the training did not differ between groups; however, generalization of observational learning to a novel context was significantly better in the experimental group. The results of this field study replicated Decker's (1980) laboratory results showing the efficacy of formalized retention processes over any retention processes performed by trainees spontaneously. The implications of this line of research are discussed as well as future research needs.