自我情绪、对方情绪和对方行为对谈判者行为的影响:个体层面与二元层面动态的比较

The effects of self‐emotion, counterpart emotion, and counterpart behavior on negotiator behavior: a comparison of individual‐level and dyad‐level dynamics

JOURNAL OF ORGANIZATIONAL BEHAVIOR · 2005
被引 119
人大 AABS 4

中文导读

研究通过二元谈判模拟,分析谈判者自身和对方的情绪及行为如何影响谈判行为,发现情绪效价和主体性需综合考虑,且整合行为更依赖二元层面的人际动态。

Abstract

Abstract This study expands the negotiation literature by examining how negotiator behavior is predicted by various emotions felt by the negotiators and their counterparts and by counterpart negotiation behavior. Using hierarchical linear modeling, we also compare individual‐ and dyad‐level processes that lead to negotiator behavior and outcomes. The results from a dyadic negotiation simulation showed that both the valence and agency of negotiator and counterpart emotions need to be considered to understand the roles of emotion in negotiator behavior. Negotiators tend to reciprocate counterparts' integrating, compromising, and dominating behaviors, but they also offer complementary (or matching) responses to the counterparts' dominating and yielding behaviors. Integrating behavior was more dependent on dyad‐level interpersonal dynamics than were the other behaviors. The comparison of negotiator‐level and dyad‐level results suggests that negotiation needs to be understood in the context of collective exchanges as well as individual‐level cognitive processes. Copyright © 2005 John Wiley & Sons, Ltd.

谈判心理学社会心理学人际沟通