A Relational Model of How High-Performance Work Systems Work
研究高绩效工作系统如何通过加强不同职能员工之间的关系来提升组织绩效，在九家医院的患者护理研究中发现，高绩效工作实践能增强医生、护士等人员之间的协调关系，进而提高患者护理的质量和效率。
In this paper we explore a causal mechanism through which high-performance work systems contribute to performance outcomes. We propose that high-performance work systems can improve organizational performance by strengthening relationships among employees who perform distinct functions, a pathway that is expected to be particularly important in settings characterized by highly interdependent work. In a nine-hospital study of patient care, we identify high-performance work practices that positively predict the strength of relational coordination among doctors, nurses, physical therapists, social workers, and case managers, in turn predicting quality and efficiency outcomes for their patients. Relational coordination mediates the association between these high-performance work practices and outcomes, suggesting a relational pathway through which high-performance work systems work.