使脏活正常化:管理者应对职业污名的策略

Normalizing Dirty Work: Managerial Tactics For Countering Occupational Taint

ACADEMY OF MANAGEMENT JOURNAL · 2007
被引 613
人大 A+FT50UTD24ABS 4*

中文导读

通过对18种脏活行业管理者的访谈,揭示他们如何应对职业污名,提出四种去污名化策略:职业意识形态、社会缓冲、直面客户与公众、防御性策略。

Abstract

Dirty work refers to occupations that are viewed by society as physically, socially, or morally tainted. Using exploratory, semistructured interviews with managers from 18 dirty work occupations, we investigated the challenges of being a manager in tainted work and how managers normalize taint--that is, actively counter it or render it less salient. Managers reported experiencing role complexity and stigma awareness. Four types of practices for countering taint were revealed: occupational ideologies, social buffers, confronting clients and the public, and defensive tactics. We discuss links between these practices.

组织行为学人力资源管理职业社会学管理心理学