The State of the Notion: Knowledge Management in Practice
基于431家美国和欧洲企业的调查，描述了企业实际如何管理知识、他们认为还能或应该做什么，以及面临的主要障碍。
To a growing number of companies, knowledge management is more than just a buzzword or a sales pitch, it is an approach to adding or creating value by more actively leveraging the know-how, experience, and judgement resident within and, in many cases, outside of an organization. Based primarily upon the results of a study of 431 U.S. and European organizations, this article describes what firms are actually doing to manage knowledge, what else they think they could be or should be doing, and what they feel are the greatest barriers they face in their efforts.