INFORMATION PROCESSING AND PROBLEM SOLVING: THE MIGRATION OF PROBLEMS THROUGH FORMAL POSITIONS AND NETWORKS OF TIES.
研究了组织问题信息如何流动，发现管理者常绕过正式的问题解决者，而通过个人关系传递信息，且关系强度对跨专业边界传递问题的影响较弱。
A study of the flow of information about organizational problems was conducted. We found that managers often avoided passing problems to formally designated problem solvers and used personal ties to forward information to problem solvers. The strength of ties between individuals had a weak effect on passing problems across professional boundaries.