Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice
批判了全面质量管理（TQM）的两种对立观点：支持者认为它赋权员工，反对者认为它强化管理控制，主张实际情况取决于具体情境和动机。
To its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blinkered and that the reality is more dependent on local circumstances and motives.