The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships
研究了第三方物流提供商的政策公平性（程序公正）和结果公平性（分配公正）如何影响客户的信任、长期合作意愿及协作行为，从而激励物流商主动改进运营。
In this paper, the effects of two dimensions of justice—procedural and distributive—on key attitudinal and behavioral elements of logistics outsourcing relationships are investigated. The findings suggest that the fairness of policies adopted by a third‐party logistics provider (3PL) and respective outcomes nurtures a customer's trust in and long‐term orientation toward the relationship with a 3PL . In such a relationship climate, patterns of cooperative behavior take place, providing an incentive for a 3PL to proactively pursue operational improvements.