Radical Change Accidentally: The Emergence and Amplification of Small Change
研究了一个教堂为无家可归者提供早餐如何意外引发激进变革，揭示了小变化在特定条件下被放大并导致持续激进变革的机制，对理解组织变革的意外后果有帮助。
A decision to offer breakfast to homeless people led to radical change in a church and its environment. Existing theories of change do not fully explain observations from our qualitative study; however, complexity theory constructs suggest how and why such change emerged. We offer four key findings. First, the radical change was unintended, emergent, and slow. Second, destabilizing conditions helped small changes to emerge and become radical. Third, subsequent actions amplified an initial small change and, though not intended to do so, promoted radical change. Finally, the dynamic interaction of amplifying actions, contextual conditions, and small changes led to continuous radical change.