AN EXPLORATORY STUDY OF MANAGERS' REACTIONS TO PROPERTIES OF VERBAL COMMUNICATION1
研究了管理者对工作中口头沟通属性的反应，发现沟通的某些属性与管理者反应相关，为理解管理行为提供了新视角。
Verbal communication (VC) is a major work activity of managers, but managers' reactions to the properties of this activity are rarely investigated and are poorly understood. A description and explanation of managers' reactions to VC is needed to further present understanding of managerial behavior. This exploratory study draws on past research to include seven properties of VC that potentially are related to managers' reactions. A procedure was used whereby managers recorded the properties of their VC activities and their reactions to these activities as they occurred during the workday. Results indicate that the VC properties included are related to some reactions. Explanations are provided for managers' reactions and the results are linked to other research on managerial behavior.