Playing the Part: Reflections on Aspects of Mere Performance in the Customer–Client Relationship
论文探讨组织如何选择性重视员工某些方面而排斥其他方面，借用狄德罗的比喻分析服务角色中的“表演性提喻”，并讨论这种表演带来的心理代价。
The paper seeks to address the ways in which organizations are selective in the aspects of employees which they want and value, and those which are implicitly rejected by the organization. As such, the paper considers Diderot’s famous comparison between acting and whoring in order to give emphasis to what might be termed ‘performed synedoche’ in the employee role. The paper draws on a range of examples from service occupations in order to explore what ‘performed synedoche’ might mean in practice. It concludes with a discussion of the necessary hypocrisy of certain aspects of the service role and examines the psychological costs which attach to this type of performance.