Employee voice and job satisfaction in Australia: The centrality of direct voice
基于2007年澳大利亚工作场所代表调查数据，研究发现直接发言机制比工会发言更能提升员工工作满意度，对管理实践有启示。
Abstract This study examines the relationship between employee voice and job satisfaction using data from the 2007 Australian Workplace Representation Survey (AWRPS) of 1,022 employees. Drawing on human resource management and industrial relations literature, we test hypotheses concerning the relationship between direct and union voice arrangements and job satisfaction. This relationship represents a gap in the literature, which is important from both theoretical and practical perspectives. Controlling for a range of personal, job, and workplace characteristics, regression analyses suggest that although evidence of voice complementarity exists, direct voice appears to be the central voice arrangement underpinning employees' job satisfaction. The article concludes by highlighting the study's implications for management practice and identifies avenues for further research. © 2011 Wiley Periodicals, Inc.