戴明管理方法下质量管理理论的一项复制研究:来自意大利情境的见解

A replication study of a theory of quality management underlying the Deming management method: insights from an Italian context

JOURNAL OF OPERATIONS MANAGEMENT · 1998
被引 180
人大 AFT50UTD24ABS 4*

中文导读

复制了Anderson等人(1995)对戴明质量管理理论的实证评估,使用意大利工厂数据,通过路径分析与美国数据对比,探讨质量管理在不同文化背景下的适用性。

Abstract

Abstract We present research that contributes to the debate on the universal applicability of quality management, and in doing so, subject the ‘one size fits all’ assumption underlying quality management to an empirical examination. Specifically, with the exception of enhancements in instrumentation, we attempted to replicate, as closely as possible, Anderson et al.'s (1995) empirical evaluation of a Deming‐based theory of quality management. In our replication, we applied path analysis to secondary, plant‐level data provided by a stratified sample of plants in three different industries in Italy. The path analytical results from the current replication study were compared against those reported in Anderson et al. (1995), which used data from U.S.‐based plants. These results were then discussed in the context of conducting and interpreting cross‐cultural quality management research. We concluded with the need for more replication studies in the quality management discipline and with implications for research and practice.

质量管理复制研究跨文化管理运营管理