The Long Conversation: Learning How to Master Enterprise Systems
提出企业系统的潜力需要通过缓慢而勤奋的学习过程来实现，强调用户主导的长期旅程，并构建了名为“长对话”的新模型，对实施企业系统的实践者有重要启示。
Few early enterprise systems (ESs) implementations lived up to expectations. How can companies meet or exceed their expectations for enterprise systems? Far from providing a quick fix, the potential of ESs is better achieved through a slow and diligent learning process. This approach emphasizes the need for organizations to focus lesson the technical and temporal aspects of ES projects and rather to view them as forming part of a long journey led by users. New social networks emerge asa result of the problems and opportunities based around learning, building, and sharing users' experiences. This article develops a new model for successfully mastering enterprise systems, which is labeled “the long conversation.” The application of this model has important implications for practitioners involved In the implementation of an ES.