MBWA (Managing by Walking Around)
摘录自新书《追求卓越》，展示各级管理者如何通过走动管理（MBWA）更有效：倾听客户、联系员工、关注创新，离开办公桌真正倾听是领导力和卓越的标志。
In an excerpt from their new book, A Passion for Excellence, the authors show how managers at all levels can be more effective through MBWA (Managing By Walking Around). This process involves listening to your customers, keeping in touch with your people (staff), and paying attention to innovation. MBWA means spending time away from your desk or office and really listening—which is both the most obvious and hardest thing to do, but which is the mark of leadership and excellence.