Acquiring and Developing Human Capital in Service Contexts: The Interconnectedness of Human Capital Resources
研究基于资源基础观，提出动态模型，发现通用人力资本（个性与认知能力）变化导致单位特定人力资本（高级培训与经验）变化，进而影响服务绩效，对连锁餐厅管理者有参考价值。
Past research has not adequately considered the importance of interconnected human capital resources. Drawing on the resource-based view, we propose a dynamic model in which changes in generic human capital (personality and cognitive ability) lead to changes in unit-specific human capital (advanced training and experience), which in turn lead to changes in unit service performance behavior and effectiveness. We examined 238 units in a restaurant chain using data from different sources spanning ten quarters. The hypothesized causal sequence among the constructs was supported. These findings advance resource-based scholarship and highlight the value of understanding the relationships among human capital resources.