FACTORS ASSOCIATED WITH THE MANAGERIAL RATING OF SUPERVISORY PERFORMANCE
研究分析了伯明翰两家工厂中主管绩效的管理评级，发现个人灵活性是唯一独立于评分者的预测因素，且高评级主管往往能保护上级免受车间事务干扰。
Summary T he performance of first‐line supervisors normally has to be assessed without reference to objective indices. In practice, assessment is often carried out on the basis of ratings by immediate superiors. This paper examines ratings of supervisors' performance by their own managers in two Birmingham plants. A combination of factors together account for approaching half of the variation in these ratings. Only one of the predictive factors, the degree of personal flexibility expressed by supervisors, is independent of the managerial rater. Ratings of supervisory performance in fact appear to tell as much about the rater as they do about the person being rated. The findings of this study also suggest that the highly rated supervisor is the one who successfully protects his superior from the need to be involved with shopfloor activity and its disturbances.