Going the extra mile: Cultivating and managing employee citizenship behavior - Executive Commentary
Payless ShoeSource学习与发展团队总监Todd Averett评论了如何通过“指导价值观”计划培养员工公民行为，强调个人责任、团队合作等原则。
The article presents a commentary by Todd Averett, Director of the Learning and Development Team at Payless ShoeSource, regarding cultivating employee citizenship behavior. Averett says Payless Shoesource has strived to develop a culture that focuses on principles and values related to organizational citizenship. The company pursued a plan it called “Guiding Values.” The Values are personal accountability, risk taking and innovation, teamwork, change, and open communication. Averett says the crux of organizational citizenship is employee behavior that goes above and beyond the call of duty.