Teleworker knowledge sharing and the role of altered relational and technological interactions
研究远程工作者的信任、人际纽带和承诺如何影响知识共享，以及技术支持、面对面互动和电子工具使用如何调节这些关系。基于226名远程工作者的匹配数据。
Abstract Given the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape knowledge sharing, by testing the contingent role of technology support, face‐to‐face interactions, and electronic tool use. Results using matched data from 226 teleworkers support the role of teleworker trust, interpersonal bond, and commitment in predicting knowledge sharing. Moreover, the impact of trust on knowledge sharing is found to be moderated by technology support, face‐to‐face interactions, and use of electronic tools, whereas the impact of commitment is contingent upon the use of electronic tools. Copyright © 2009 John Wiley & Sons, Ltd.