Standardize or Customize: The Interactive Effects of HRM and Environment Uncertainty on MNC Subsidiary Performance
研究了跨国公司子公司的人力资源管理实践是标准化还是定制化更好，发现环境不确定性会改变两者对财务和客户满意度绩效的影响，对管理者和研究者有参考价值。
This study examines the impact of customizing (as opposed to standardizing) human resource management ( HRM ) practices on subsidiary performance in multinational corporations ( MNCs ). We examine how this relationship is influenced by environmental uncertainty. Hypotheses were tested using data from 92 subsidiaries of a large MNC operating in 27 countries. The results showed an interactive relationship between the customization of HRM practices and subsidiary environmental uncertainty on both financial (net profit) and nonfinancial (customer satisfaction) objective measures of subsidiary performance. The results of this study provide important empirical insights for researchers and practitioners into how HRM can be best configured to drive multiple performance outcomes for MNC subsidiaries. © 2014 Wiley Periodicals, Inc.