A Perspective on Quality Activities in American Firms
Kano博士基于过去15年与美国企业的合作经验，回顾了美国质量运动的进展，分析其优缺点并与日本对比，重点阐述了方针管理（hoshin kanri）在美国的吸引力及发展特点，对部分美国企业的进步持乐观态度。
Dr. Kano reviews the progress of the American quality movement as seen through his experiences with American companies over the last fifteen years. He identifies the movement9s strengths and weaknesses and compares its development to that of the Japanese quality movement. In particular, he elaborates the appeal of management by policy (hoshin kanri) to Americans and describes the specific characteristics of its development in American firms. Overall, although progress may be described as slow and uneven, he finds considerable cause for optimism about the progress of selected American firms and industries.