Five steps to creating a global knowledge-sharing system: Siemens' ShareNet
基于对西门子高管的深度访谈，总结了该公司成功建立全球知识共享系统ShareNet的五个步骤，重点分析了应对组织和跨文化挑战的策略，对计划或正在实施类似系统的企业有参考价值。
Executive Overview Knowledge-sharing systems have been implemented in various global companies during the last few years. However, many of them have failed because they were limited to technical solutions and did not consider the organizational and cross-cultural factors that are necessary to make a knowledge-sharing platform successful. We identified Siemens — a major player in the electronic industry — as a benchmark company in the global transfer of management knowledge. Based on in-depth interviews with executives within Siemens, we describe the five steps with which Siemens successfully established its global knowledge-sharing system “ShareNet.” The examination of Siemens' strategies for coping with the organizational and cross-cultural challenges that arose in each phase should be instructive to other organizations using or aiming to create a global knowledge-sharing system.