Bringing Some Clarity to Role Ambiguity Research
指出角色模糊的理论与实证研究脱节，实证常混淆角色模糊与工作不满和正式化，并提出强调不可预测性而非信息缺乏的新模型，与期望理论一致。
Theoretical development of the concept of role ambiguity and empirical research on this concept have proceeded fairly independently of one another. Empirical work has confounded role ambiguity with both job dissatisfaction and formalization. A new model of ambiguity is offered, emphasizing unpredictability, rather than information deficiency. This model accords with expectancy theory.