我欠你一个人情:同事互惠作为日度疲惫-绩效关系的调节变量

I owe you one: Coworker reciprocity as a moderator of the day‐level exhaustion–performance relationship

JOURNAL OF ORGANIZATIONAL BEHAVIOR · 2011
被引 133
人大 AABS 4

中文导读

研究了员工每日疲惫波动如何影响工作绩效和组织公民行为,发现同事间的互惠感知会调节这些关系,对理解员工如何策略性分配资源以恢复健康有启示。

Abstract

Abstract This research extends the literature on well‐being and performance behavior by looking at how daily fluctuations in employee exhaustion impact performance behaviors. Specifically, we tested a model based on conservation of resources theory (COR) where we predicted that daily fluctuations in exhaustion would be positively associated with organizational citizenship behaviors targeted at coworkers (OCB‐I) but negatively associated with in‐role performance and organizational citizenship behaviors targeted at the organization (OCB‐O); further, we predicted that these relationships would be stronger for employees who perceived a lack of reciprocity in their relationship such that they contributed less or gained more than their coworker (called positive inequity). In two studies including a total of 354 employees from a variety of industries over five time periods over the duration of a week, we found support for the positive relationship between exhaustion and OCB‐I, the negative relationships between of exhaustion and in‐role performance and OCB‐O, as well as the moderation effect of reciprocity. We discuss the implications of this finding for the manner in which employees strategically invest their resources in order to regain their well‐being. Copyright © 2011 John Wiley & Sons, Ltd.

组织行为学工作倦怠工作绩效互惠理论资源保存理论