The Impact of Flexible Scheduling on Employee Attendance and Turnover
通过一项为期六年的实地实验，评估弹性排班计划对员工缺勤率和离职率的影响，发现弹性排班显著降低了缺勤率，但对离职率无显著影响。
We gratefully acknowledge the assistance and the contribution to this manuscript provided by three anonymous ASQ reviewers and the associate editor. The implementation of an experimental flexible-scheduling program was the basis for a naturally occurring field experiment. A six-year assessment tests the effects of a flexible-scheduling program on absenteeism and turnover for the division implementing the program as well as a comparable control group. Results indicate gross reductions in employee absenteeism after the flexible-scheduling intervention for the experimental group, while no such changes were evident in the control group. The twoyear period after the program ended indicates that absenteeism immediately returned to base-rate levels. The rate of employee turnover, however, was unaffected by the intervention. The concluding section discusses the problems encountered in trying to apply flexible scheduling to a large-scale organization.s