Conceptualizing Knowledge Work Utilizing Skill and Knowledge-based Concepts
探讨如何更好地概念化知识工作，提出同时使用技能和知识概念比仅用知识概念更丰富，并基于Frenkel等人的视角构建框架，通过管理顾问和办公设备维修工程师的工作实例展示其效用。
This paper engages with the related debates on what constitutes knowledge work and how to conceptualize the role of knowledge processes in work. Fundamentally it is suggested that the use of both skill and knowledge-based concepts provides a richer way of conceptualizing work than through the use of knowledge-based concepts only. The framework developed which utilizes both skill and knowledge-based concepts involves the reconceptualization of Frenkel et al.'s (1995) neglected perspective on (knowledge) work. The utility of this framework is illustrated via both using it to conceptualize the work of some management consultants and office equipment service engineers, and through a discussion which compares this framework with the practice-based perspective on knowledge.